Services transformation unfolding
Turning to services in pursuit of value.
Algorithmic revolution transforms
activities
Task underlying services can be
codifable
- Repositioning services to avoid accommodation
Some firms shift their bossinesses from selling products to offering service often delivered via ICT
Products can be transformed into
services
Products can become portals to
services
- Blurring the boundaries between manufacturing and services
Economic analysis
services transformation
- services:
Irreducible services: Humans deliver
the service
Hybrid services: Combination of humans
and electronic
Automated services:
- Drivers of transformation
2 matters.
Is always beginning of the story
a-cycle
How to maintain the advantage
- Spiral of accommodation and competition
Competition based on price for the
routine and established.
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